Charity2Charity FAQ
Q Will the charity get all the money from the auction and the sales from the shop?
A. The charity receives 80% of the net proceeds generated from auction and store sales. Charity2Charity retains a 20% commission on all auction and store items sold on our website. This commission covers our administration costs in operating an online charity auction portal that is safe, secure and user-friendly. We also use our income to run multi-channel, mass-media marketing, and advertising and public relations campaigns. This is done to ensure a continuous increase in brand awareness, site traffic and consequently an increase in charitable donations for our clients.
Q. How old do you have to be to place a bid on the auction?
A. The minimum age to place a Bid is 18.
Q Will I be notified of a successful bid?
A. Yes, you will be sent an email, if you do not reply after a certain period dependent on the item being actioned and suitable attempts to contact you having been made; the item may then be offered to the second highest bidder or replaced back into the auction for another round of bidding.
Q. The Product from the shop was faulty, what should I do?
A. Return the product to the supplier as notified to you on your statement, for a suitable substitute to be sent out to you. (This does not affect your statutory rights)
Q. Can I return the product if it is not what I thought it would be?
A. Yes your distant selling rights allow for you to have the product for 7 working days after you receive it and during that time if you wish to return it you may do so for a complete refund. Note this requires to be with all packing and the goods should be as new.
Q. Can I return Auction items if they are not correct?
A. Auction items are sold as seen, so please make sure you are happy with the item as it is described on the site before you bid for it. C2C and the charities involved are committed to making every effort to make sure that the information displayed with regard to an item is correct and not misleading.
Q. Who should I go to if I have an issue with an item purchased through the auction?
A. The first point of contact is the charity administrator that was dealing with this item, details of which will be on the statement you received when you won the bid. If you have lost this then please do contact C2C and we will be happy to assist you.
Shopping Basket
